Returns Policy

At Persian Businesses Vancouver Directory, we are committed to providing value to all our users, whether they use our free default service or choose to upgrade to our premium offerings. Below are the details of our return policy:

  1. Default (Free) Service:

    • The default service is free of charge, and as such, no refunds apply.

  2. Premium (Paid) Service:

    • Payments for premium services, such as enhanced listings or advertising features, are non-refundable once the service has commenced.
    • In the case of errors or technical issues with your premium service, please contact us at [your email address] within 7 days of payment. We will work to resolve the issue or provide an appropriate credit.

  3. Refund Exceptions:

    • Refunds may be considered under the following circumstances:
      • Duplicate charges made by mistake.
      • The premium service was not delivered as agreed, due to an error on our part.

  4. Cancellations:

    • You may cancel your premium subscription at any time. However, no partial refunds will be issued for the remaining subscription period.
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Exchange Policy

Our exchange policy allows users to adjust or modify their service within the limits of their selected plan. Below are the details:

  1. Default (Free) Service:

    • Free listings can be updated or modified (e.g., contact details, business description) at any time by contacting our support team or through the self-service platform.

  2. Premium (Paid) Service:

    • Service Adjustments: If you need to modify your premium listing (e.g., text updates, images, or categories), you may do so at no additional cost during the subscription period.
    • Plan Upgrades: If you wish to upgrade your service (e.g., from basic premium to featured premium), the remaining balance of your current plan can be applied toward the cost of the upgrade.

  3. Advertising Changes:

    • If you wish to make changes to an ongoing advertising campaign (e.g., content updates), please notify us at least 48 hours in advance.
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